Remote Service – Professionals no matter of the technology!
An on-site visit from a technician is not always necessary, since a call to our hotline is all it takes to get in touch with an expert. We establish an online connection between our Service Center and the machine computer. We quickly localize the malfunction using the latest applications and online tools and then eliminate the error using targeted measures, saving you time and money in the process.
Our hotline – how you benefit:
- More than 85% of the faults are resolved using our hotline
- Excellent machine and systems availability thanks to shorter periods of idle time and therefore lower production costs
- Troubleshooting and diagnostics by our hotline specialists
- Support for your machine, systems and maintenance personnel during the troubleshooting process
- Our employees offer professional, helpful support for issues regarding mechanics, control systems, electrics and process technology
Flat-rate offers with suitable availability
Our hotline flat-rate offers give you all of the benefits, including simple processing. Contact us to request an individual quote.
Our newsletter: Be always up to date!
What’s new? We are regularly updating our customers and partners with the latest information on the market trends, product news and developments, trade fairs and customer’s experiences.